Frequently Asked Questions
Here are some of the questions that we are asked regularly. If your questions are still unanswered, please give us a call at 612.408.5315. We’ll listen carefully and will add your questions to this list to help others with the same concern!
Q: When I need home office IT Support, how do you connect to my computer?
A: We use AnyDesk or Teamviewer, which are both nationally recognized screen sharing programs. We start the call by quickly installing the software. These programs will never black out your screen. They will not take control away from you or stop you from disconnecting at any time. They allow you to share a user ID unique to your computer and then a password that will change every time you reboot. Uninstall is very easy and complete.
Q: How do I pay for remote services?
A: We primarily use PayPal which means you can pay with any credit card (no PayPal account is required). It is a reliable payment method, and we will never ask for any credit card information. This method works well because we never see or store your credit card information. That makes it secure for both of us.
Q: Do I need remote service or on-site service?
A: Most issues can be resolved remotely these days. The most common issues are email configuration, storage questions or other software-related issues. All can be handled remotely saving us both time—and saving you money! There are certain needs that require on-site service such as network configuration, new equipment setup or hands-on training sessions. You can always call for a free consultation to see what would work best for you.
Q: What is the warranty on your services?
A: We stand behind our work for 30 days. If you have an issue that was fixed after the service call either on-site or remote and within 30 days the same issue resurfaces, we will remedy the issue at no charge. If you have any questions on the issue that was resolved, we’ll clear them up as part of your completed invoice.
Q: When I need IT help for my small business, what are your contract services?
A: Contracts are priced after an evaluation of the current state of your environment. They depend on the number of users, type of equipment and projected service level. Please call for more information!
Q: I’m a bit worried about the age of my software. Do you have recommendations?
A: If you are running Vista, Windows 7 or XP, we should plan to upgrade. The old software is no longer supported, and it leaves you vulnerable and open to potential threats.
Q: What can I expect when working with you?
A: Clients find Tony to be knowledgeable, patient, thorough and reassuring. When you are having an issue, we work quickly to explain the problem and provide the solution. As a business owner, he strives to be fair, resourceful and available when needed.
If you do not see your question answered here, please send us an email!